PAYMENT OPTIONS
We use PayPal as our main payment method. PayPal is a secure way of paying us by credit card or other forms of payment. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won’t receive sensitive financial information like your credit card or bank account number. This way, you don’t have to worry about paying people you don’t know.
If PayPal doesn’t suit you, please contact us at info[at]urbanconrete.gr
PRICES, TAXES AND CUSTOMS
All prices are in euros. All prices include VAT 20%. If you live outside the EU, you might have to pay customs tax. The amount of tax depends on the legislation of your country and on the total cost of your order. For more information, please contact customs authorities of your country.
SHIPPING & RETURNS
You can order from Urban Concrete Shop online securely using Paypal.
Where do you deliver ?
We ship to all countries internationally. Please make sure you can receive mail from the Post Office at the address you supply.
Ηow much does shipping cost?
Concrete items are heavy so there is no default price for shipping. The cost is calculated at your checkout based on your order’s total weight. If you want to purchase multiple items at once, contact us and we will check if there can be a better shipping option for you.
We use ELTA Hellenic Post by default as it is a safe carrier with affordable rates. All packages will be tracked.
- Shipping locally to Greece : average waiting time 3 business days
- Shipping to Europe : average waiting time 6 business days
- Shipping to the rest of the world : average waiting time 14 business days
If you don’t mind the cost and you would like faster shipping or door to door service, please contact us and we will arrange that for you!
Do you allow cancellations ?
We allow cancellations – All cancellations must be done within 24 hours of the online purchase. To cancel an order, contact us through email at info (at) urbanconcrete.gr with the subject line reading “Cancellation” and a brief description of your cancellation. You will receive your refund within 7 (seven) days.
What about our privacy ?
We do not rent, sell or distribute our customer base or newsletter e-mails to anyone. Your privacy is important to us and is completely guaranteed. When you give us your e-mail, address or phone number during the ordering process they are used for order confirmation purposes only.
ABOUT THE WEBSTORE
The shop engine is provided by WooCommerce and WordPress. All products in the URBAN CONCRETE store are official products. For more information and questions please send us a message or e-mail us at info[at]urbanconrete.gr